Refund & Return Policy
Updated: 20 May 2026
Information about returns, refunds, and cancellations
On This Page
Section 1
Return Eligibility
Return eligibility varies product-wise and will be mentioned in the individual product description.
Generally, the following may not be eligible for return:
- Non-returnable
- Replacement-only
- Manufacturer warranty-supported only
Customers should carefully review product descriptions before purchase.
Section 2
Non-Returnable Products
Generally, the following may not be eligible for return:
Generally, the following may not be eligible for return:
- Opened software/license products
- Used consumables
- Ink cartridges/toners
- Customized orders
- Physically damaged items caused by customer misuse
Section 3
Refund Conditions
Refunds may be approved only if:
Generally, the following may not be eligible for return:
- Product received is defective
- Wrong item delivered
- Product damaged during transit
- Item unavailable after confirmed order
Refund approval is subject to internal verification.
Section 4
Refund Timeline
Approved refunds are generally processed within:
Generally, the following may not be eligible for return:
- 5–10 business days for online payments
- Bank processing timelines may vary
Section 5
Cancellation
- Orders may be canceled before shipment.
- Once shipped, cancellation requests may not be accepted.
Section 6
Product Availability
Some products listed on the website may occasionally become unavailable due to supplier or stock issues.
Generally, the following may not be eligible for return:
- Customers will be informed
- Alternative options may be suggested
- Refund may be initiated where applicable
Section 7
Contact Before Return
Customers are advised to contact our support team before initiating any return or refund request.
Contact Us
Saheba Collections
Siliguri, West Bengal
WhatsApp or call anytime
Have questions about returns?
Contact our support team before initiating any return.